All orders are acknowledged via email for signature approval. Please read carefully and contact Gift Assistants USA
immediately with corrections or questions. Orders will be processed and billed as per information on order acknowledgment.
PAPER PROOFS All new orders will receive a paper proof via email for signature approval.
Standard Service is approximately 10-15 working days based on 5 day work week, (excluding holidays), plus ship time.
Production time begins after order acknowledgment and paper proofs are signed and artwork is approved by our vendors.
Please read carefully the Artwork Requirements page which details the type of artwork we accept.
Gift Assistants USA can help you with your artwork if you do not have the formats we accept.
Please specify the most recent Order Number from your previous Order Acknowledgment or Final Invoice.
The MAXIMUM imprint area will be used unless exact
instructions are stated on your order.
PERFECT CIRCLE IMPRINTS
May not print as "perfect circles" on cups, mugs or other products that are tapered or curved.
Please specify imprint location on items where more than one imprint area is offered
If imprint location is not specified, Gift Assistants will use own judgment based on size and /or content or imprint.
Each vendor has their own set of standard imprint colors. If a PMS match is required, then a PMS match fee will be charged on each order.
PMS match fees vary depending on the vendor.
SET UP FEES
See individual product pages for setup charges. Setup charges apply to ALL printed orders.
The set-up fee is the charge to make the screen or plate necessary to imprint your logo. There is a set-up fee PER imprint color.
Please specify your IN HANDS deadline.
We will use your date to determine the appropriate method of shipping to meet your deadline.
SHIPPING WEIGHTS/FREIGHT CHARGES:
All freight charges on your Order Acknowledgment are estimated.
SPLIT / DROP SHIPMENTS
$8.00 per additional destination after the first, multiple split shipments may delay production/delivery time.
In-between quantities will be invoiced at the lower quantity price.
We reserve the right to ship up to 7% over or under the quantity ordered. Billing will be done accordingly.
Net 30 Days to open account customers. Finance Charges not to exceed 1 1/2% per month will accrue on past due balances. We accept Master Card, Visa. All payments must be made in U.S. FUNDS. There is a $30.00 charge for returned checks, (per check).
All claims must be submitted in writing within 30 days of receipt of order.
$15.00 plus the cost of a billable work done up to the time of cancellation.
Accounts requiring collection will be liable for all collection costs, including all fees, costs and expenses incurred.
Unused credits will be reversed/voided after 12 months.
All merchandise is owned by Gift Assistants USA until invoices are paid.
Gift Assistants USA needs to be notified of any damaged merchandise within 24 hours of receipt.
Merchandise is not returnable unless the item was imprinted incorrectly or was damaged.
IMPRINTS, LOGOS OR TRADEMARKS DISPLAYED ON PRODUCTS ON OUR WEB SITE
are solely for the purpose of showing imprinting capabilities on these products.
They are not intended to reflect or imply endorsement of the products by the companies the imprints represent.
Gift Assistants USA does not endorse any goods, services, companies, manufacturers or their agents and representatives.
PHOTOGRAPHS may not show true item colors.